Posts Tagged ‘Healthcare Benefits’

How Did My 2011 Predictions Turn Out?

Sunday, January 1st, 2012

By Evan Falchuk

Pretty well, actually.

As predicted last December, there was no big change to health care reform, doctors still didn’t have enough time with their patients, Microsoft made moves to create a “Windows” for electronic health records, and “ACO” became the hot buzzword in health care.  Some state governments started major redesigns of their benefits programs, saving money in the same ways private sector employers do.  Meanwhile, more than ever, private sector employers are penalizing employees who don’t take care of themselves.

Misdiagnosis finally started to be recognized as a public health problem.  At Best Doctors we got a great deal of press coverage in 2011 on this (for a few examples, go here, here, here, here and here).  I will sneak in a 2012 prediction and tell you that you will hear a lot more about this this year, and not just from us.

What did I get wrong?

Well, I said no major employer would drop their health benefits – and none did, so I didn’t really get this wrong.  But I was surprised to hear some very major employers quietly talking about their plans for dropping coverage in 2014.  It’s a bad idea – and I would have thought its badness would have been enough to keep it off the table.  For some employers, apparently not.

I also can’t point you to signs that the health insurance system is starting to take on the bad aspects of the workers compensation system.  Instead, many of the Fortune 100 employers we work with are trying to make their benefits plans simpler and easier to use.  I’m glad to be wrong about that so far.

Here are the two biggest misses.

First, I predicted a doctor would get sued for offering medical advice to a patient on line.  It didn’t happen in 2011.  Interestingly, there was (finally) a lawsuit claiming gag orders on posting reviews of medical providers on-line were unenforceable, something I thought would have happened a long time ago.

Second, I thought that health care reform would be more popular at the end of 2011 than it was at the beginning.  According to the Kaiser Health Tracking Poll for December 2011, in January, 41% of Americans had a “favorable” opinion of health care reform.  In December?  Forty-one percent.  A better prediction would have been that no one’s minds would be changed….

For my 11 predictions for 2011, I got 8 right.  Not bad, but I have to do better in 2012.

So, for 2012, I will make only one prediction – the world won’t end on December 21, 2012.

I feel good about this one- I’m wrong, no one will be here to see.

The Future of American Healthcare, Ctd

Monday, June 6th, 2011

By Evan Falchuk

Almost half of health plans in the US have deductibles of at least $1,000 according to a new study.  It’s called “cost shifting” and it’s a big part of the future of American health care.

There are two major reasons why employers are doing this.

First, higher deductible plans are cheaper, since there is less risk to insure.  Think of your car insurance – why would you make a claim for a ding on your door when it’s cheaper for you to just pay to have it fixed (or fix it yourself)?  The higher the deductible, the lower the premium, even if it means more out-of-pocket cost for you for the small stuff.

Along these same lines is the second reason.  If employees spend more of their own money on health care, maybe they’ll be smarter about how they spend it.

It sounds good – but does it work?

(more…)

The Worst Health Care System in the World Is…

Friday, January 21st, 2011

By Evan Falchuk

The United States, of course.

Oh, no, wait, it’s Canada.

Actually, I think it could be Germany.

Geez, now I think it might be the UK.

You could go on and on like this.  But you know what?

No matter how good or bad your system is, there are certain universal truths.

Here are four of them that might make you look at global health care a little differently.

(more…)

The Future of American Health Care, Ctd

Wednesday, December 8th, 2010

By Evan Falchuk

This is not a post about predicting the future.

I was asked to speak at the 25th anniversary celebration of the Dallas Fort Worth Business Group on Health.  This group is one of a number of similar groups around the country that don’t get anywhere near the amount of attention and recognition they deserve.

And they should, because groups like this, and their leaders and participants, are building the future of American health care. (more…)

Is the Social Media World Passing You By?

Sunday, October 24th, 2010

By Evan Falchuk

Marketing pros say their top priority is social media.  But in industries like health care benefits it’s not really happening.  Benefits thought leaders have been on the sidelines, just when their voices are needed to be heard the most.

Now, for those who think social media is for kids, or for people in super-edgy industries, it just isn’t so.  Watch this short summary video of a round-table on social media I participated in recently (disclosure: my company, Best Doctors, works with the company that sponsored it, PAN Communications).

The forum was moderated by the on-line Editor of the Harvard Business Review, and included key marketing leaders from HP Hood, Novell and Forrester Research.  The video gives an interesting insight into just how much is really going on in social media in corporate America – and how much you’re missing if you’re not taking part.

So, if you’re on the sidelines:  Get in the game.

One good place to start is to listen to my (completely free!) social media 101 webinar.  Remember, to participate in social media, you don’t need to say anything.

All you need to do is listen.

You Want Real Health Care Reform? It’s Here

Tuesday, September 28th, 2010

By Evan Falchuk

“We want our employees to spend their time on real issues,” said Charlie Salter, VP of Benefits at ConAgra.  He means it.  Charlie and ConAgra have built their health care benefits around some simple concepts that are yielding impressive results.

How impressive?

Close to flat health care cost trend since 2007.

Charlie’s work is part of a growing trend among America’s most innovative companies:  designing health care benefits in ways that have a real impact on quality and cost.  It’s why I asked Charlie to share the podium with me in Boca Raton this morning.  ConAgra is showing it’s possible to control health care costs by helping people do the right thing.

(more…)

Control Your Care, Get Better Results

Tuesday, September 28th, 2010

By Evan Falchuk

I’m speaking this morning at the 23rd Annual Benefits Forum and Expo.  This is one of the premier events in the health care benefits industry, and it’s a thrill for me to be the opening speaker on the “Health Care” track.

I’m presenting along with Charlie Salter, the VP of Benefits of ConAgra, one of our customers at Best Doctors.  The talk Charlie and I will give is called “Real Results: When Individuals are in Control of their Health Care.”

As regular readers know, good things happen when people are in control of their care.  They have a chance to make sure they’re not one of the 20% of people that end up with an incorrect diagnosis, or the more than 60% of people that end up with the wrong treatment.  It’s the single most powerful thing you can do to make sure your health care experience is as good as it can possibly be.

It’s something that more and more highly innovative companies like ConAgra are making the core of their health care benefits programs.  Not only does it improve the quality of care for their employees, it also saves the company significant amounts of money – real dollars – by avoiding misguided care.

Visit back later, I’ll share some observations after the talk.

When Incentives Go Wrong

Saturday, April 24th, 2010

By Evan Falchuk

Giving people “incentives” to spend their money wisely is a growing part of the solution to rising health care costs.  Give people financial responsibility for their health care decisions, the thinking goes, and they’ll make cost-effective choices.

It’s usually done by having people pay part of the cost of their employer-provided health coverage, and through things like higher deductibles and co-pays.  Today, on average, people in the private sector pay 20% or more of the cost of their coverage.  The trend is for this number to go up.

But it’s not true everywhere.

If you look in the public sector you see a different, more troubling story.  It’s a lesson in what can happen when incentives go wrong in health care.  (more…)

Employers: Don’t Get Sick

Friday, February 5th, 2010

By Evan Falchuk

Prevention.  Also, prevention, prevention, prevention, prevention,prevention, prevention,prevention, prevention, prevention, and prevention.  Finally, prevention, prevention, prevention, spam, prevention,prevention, prevention,prevention, prevention,prevention, prevention, prevention, prevention.

I’m overstating it, but this was the major theme of the Employer Health and Human Capital Congress which I attended yesterday outside of Washington, DC.  It’s a major event for benefits professionals and in spite of the pending snowpocalypse, was very well attended.  I moderated a panel about how people need help navigating the health care system.  But the gap between all the talk about prevention and the reality that a lot of people are going to get sick no matter what was the talk of this group.

(more…)

Hub Cardiologist Saves Boy

Thursday, December 17th, 2009

By Evan Falchuk

That’s the headline in today’s Boston Herald. It tells the story of young Michael Sanders, who was born in 2007. Michael went home from the hospital but after a few weeks in which he didn’t seem right, his mom, Denise took him to the doctor.  As the Herald reports:

A seemingly routine doctor’s visit brought devastating news: the baby had a fatal, congenital heart defect and just a few weeks to live.

“They said he would never, ever have a normal functioning heart,” his mother recalled, “and they said nothing could be done to fix it.”

The parents, Chris and Denise, got a second opinion from another doctor that supported the original finding. They didn’t have much choice. They brought hospice workers into their home, and started to make arrangements for Michael’s funeral.

At work, Denise had Best Doctors as an employee benefit. She decided to call and see if there was any hope, or if she really had to face the reality of her awful situation. “I was a little afraid to call at first,” she said, “but then I thought, at least it will confirm what I already know.”

After gathering and reviewing Michael’s records, Best Doctors consulted with Dr. Pedro del Nido, chief of cardiac surgery at Boston Children’s Hospital. Dr. del Nido told them very unexpected news – Michael had been misdiagnosed. In fact, he told them, he could fix Michael’s defect and allow him to live a completely normal life. In May 2008, he had the surgery, which went extremely well.

Today, Chris and Denise brought Michael, now almost 3, to visit us at Best Doctors, along with Michael’s big sister Katie. Michael is a very outgoing and playful 2 year-old. He attends pre-school at his family church, where I’m told Michael was greeted as a hero on his first day of school. The community had rallied around young Michael after he was born and during his surgery and recovery, and so his arrival at pre-school was a milestone in the lives of so many people.

Chris and Denise both told me they don’t know why our paths crossed, Best Doctors and the Sanders family. We are honored that they did. And we are grateful that they came to see us today to share their story, and to give us a chance to meet them and their wonderful son. I know I am also thankful for the many people at Best Doctors that helped Michael through his journey, especially Helen Thomas, one of our member advocates.

It is a freezing cold day today in Boston, but not in the offices of Best Doctors.

bfae83_Flowers_12172009

Michael, earlier this year in Boston

UPDATE: The local Fox affiliate in Boston is covering this story tonight at 6. And the local NBC affiliate will have it on this evening as well. Video to follow.

UPDATE 2: A complete round-up of media coverage is here.

  • "Medicine is learned by the bedside and not in the class room. Let not your conception of manifestations of disease come from work heard in the lecture room or read from the book: see and then research, compare and control. But see first."
    - Sir William Osler, MD
    The Father of Modern Medicine
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