Archive for the ‘Quality Care’ Category

Real People, Real Reform, Continued: J.B. Hunt

Thursday, September 17th, 2009

jbhuntBy Evan Falchuk

Want to know why big health reform plans are going badly?

Not enough attention is being paid to people doing real, meaningful things to improve the cost and quality of health care.

In my series “Real People Real Reform,” I share some of these stories.

This time, I speak with Rick George, Director of Benefits for J.B. Hunt Transport Services, Inc. If you live in North America, you’ve almost certainly seen their yellow logo on a truck on a highway near you.

But J.B. Hunt is more than just trucks.  They are a recognized leader in transportation logistics.  And they’re bringing that same level of insight and attention to their health care programs.

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Three Things the President Won’t Talk About Tonight

Wednesday, September 9th, 2009

By Evan Falchuk

Everyone’s busy trying to figure out what the President is going to say in his big health care reform speech tonight.  I’m more interested in predicting what he won’t say.

Here is my list of three things the President won’t talk about tonight – but should.

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Things You Should Read

Friday, August 28th, 2009

By Evan Falchuk

AllBusiness’ Nancy Germond writes about health care quality in her Risk Management for the 21st Century column.  Best Doctors gets prominent billing:

Employers are buying Best Doctors services as an employee benefit to ensure their employees receive a higher quality of medical care, according to Falchuk. “If you feel unsure about your diagnosis or treatment, you are entitled to feel confident.”

Also, at Wired magazine, Curtis Silver interviewed me for his blog, Geek Dad.  We talked about using social media in business and how important it can be for your family, too.

Everyone struggles with work-life balance.  We care deeply about our business and our families.  And the realization is this: you have as much of a moral obligation to build a successful business as you do to build a successful family life.  Technology and social media help make this possible.  I wish more people saw it that way.

In both cases, read the whole thing.

UPDATE: The Wall Street Journal reviews my brother’s new TV show, Glee. They like it.

The Boston Globe, too, with a mention of Best Doctors and the work we did to help my brother with his health crisis last year.

How Doctors (really?) Think

Wednesday, August 19th, 2009

By Evan Falchuk

This is funny (via the Happy Hospitalist).

It’s of course a joke, but it gives you a sense of what counts for satire in a world where doctors have to see 30 patients a day.

How Miracles Happen

Tuesday, August 18th, 2009

By Evan Falchuk

My mother sent me this incredible medical story from the New York Times.  It’s about a young woman, Jessa Perrin, who suddenly faced a life-threatening diagnosis, and the heroic work her doctors and nurses did to save her.

The story spans the globe- from the remarkable medical team at the Hadassah hospital in Israel to the transplant team at New York Presbyterian Hospital.  But perhaps the most moving people in the story are unnamed – the family of a little girl who, on her death, donated her liver to save Jessa.

Most people with transplants have time to prepare, but she had woken up one day in an intensive care unit, thinking she was still in Israel, only to be told that she was in New York — with a new liver. Jessa said only, “It’s crazy.”

In this time of heated debate around health care reform, it is easy to lose sight of the heroic work doctors do every day to save people’s lives.  It doesn’t matter what kind of health care system they work under, they focus every day on making things possible that seem like miracles.

Why Incentives Don’t Work in Medicine

Tuesday, August 4th, 2009

By Evan Falchuk

At Slate, Professors Barry Schwartz and Kenneth Sharpe write about why trying to incentivize good medical practice is a mistake:

Almost all doctors want to practice good medicine—at least before they get socialized by the grind of medical school, residency, student debt, malpractice premiums, and the like.Yes, of course, they want to make a good living, but many—perhaps most—doctors would happily trade high compensation for a chance to practice medicine as it should be practiced. So the most important thing to do about incentives is this: Cease and desist. Stop thinking about incentives as the way out of the health care cost explosion.

Think instead about how medical training and practice can nurture and sustain the fragile desire to do the right thing that most students bring with them into medical training.

Our focus on incentives has happened because we have, for decades, mistakenly seen the practice of medicine as a simple economic transaction.  We’ve prioritized money over medicine.   And by focusing on ever more clever ways to design economic incentives, we have systematically undervalued everything that makes for high quality medicine. Things like time with your patient, thinking about his or her problems, consulting with colleagues, and coming up with sound advice.

The professors have it right – read the whole thing.

Doctors: Your Patients Are Talking About You

Tuesday, July 28th, 2009

By Evan Falchuk

Attention doctors:

Your patients are talking about you.

They tell their friends, family and co-workers about you.  They talk about you in public places where people they don’t know might overhear them.  Probably every doctor understands this.  But for some reason, once all this talking starts happening on the internet, some doctors do odd things.  Like trying to get patients to sign “gag orders” before agreeing to treat them.

It’s a mistake, and a missed opportunity.

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Real People, Real Reform: Genzyme Corporation

Wednesday, July 22nd, 2009

By Evan Falchuk

For the next in my continuing series of real people making real change to health care I interviewed Joanne Jones, Senior Director of Benefits & Global Mobility for Genzyme Corporation.  Genzyme is one of the world’s leading pharmaceutical companies, with more than 11,000 employees.  It’s also one of the world’s most innovative companies when it comes to health care and health care benefits.genzyme logo green large

Joanne recently shared her thoughts on how Genzyme helps its employees live healthier lives, and how Genzyme helps their employees and their families improve the quality — and cost — of care.

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My Reaction to “Putting Patients First”

Tuesday, July 21st, 2009

By Evan Falchuk

A blogger at the event put it simply: As bad as it is being sick, there are many things in our system that make it worse.

All of the clinicians who spoke at the event understood this, and talked about ways to improve the doctor-patient relationship.

But the problem is worse than the clinicians may think, and it’s not something health care reformers are talking about.

Let me share some data with you so you can see what I mean.

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We Have No Consensus on Health Care Reform

Thursday, July 16th, 2009

By Evan Falchuk

I belong to a terrific organization that brings together C-level executives, once a month, to discuss issues each of us face.  It’s called Vistage.  One of the subjects we talked about yesterday was health care.  It was like a focus group made up of seasoned, senior executives from many different industries.

The discussion revealed the tremendous divide between what ordinary Americans think about health care and what policy makers in Washington are doing.  It’s a combination that is almost certain to ensure that whatever reform passes may make our problems worse, rather than better.

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  • "Medicine is learned by the bedside and not in the class room. Let not your conception of manifestations of disease come from work heard in the lecture room or read from the book: see and then research, compare and control. But see first."
    - Sir William Osler, MD
    The Father of Modern Medicine
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