Archive for the ‘Healthcare Benefits’ Category

What is a Health Care Co-Operative?

Monday, August 17th, 2009

By Evan Falchuk

Health care cooperatives: It’s suddenly the hot topic in reform.  But what do Congressional and Administration leaders mean when they use that word?

We don’t really know – there is no legislation describing it.   But based on news reports, it sounds like a kind of mutual insurance company.

So, what is a mutual insurance company?

In general, a mutual insurer is a non-profit company in which each insured is also a part-owner.  So you buy not just an insurance policy but also an ownership interest in the insurer.  With a co-op, you probably wouldn’t have to actually buy an ownership interest – it would just come with your policy (in a traditional mutual insurer, you would have to pay an extra fee for this). From the strands of discussion about the government providing start-up money for these co-ops, it seems like that will the the source of capital.

The policyholders have major influence on how the business is run, even though there is a professional management team.  Normally, if a mutual insurer makes a profit, all of the money is either kept as part of its reserves, or given back to the owners as a dividend.  By linking ownership with insurance, you create incentives for lower costs and lower premiums and create a mechanism for making sure that the plan provides good benefits.

It’s hardly revolutionary – this type of insurance has its origins in the ancient world.  And the rural cooperatives from which the idea of the health care cooperative springs came into being largely around the time of the New Deal.

But old ideas can be good.  There are existing health care cooperatives that are doing good and interesting things.  For example, Seattle’s Group Health Cooperative (founded in 1947) runs an entire health system around its membership, and is highly thought of for its innovative approaches to providing coordinated, high quality medical care.  Still, while I don’t doubt that Group Health’s financial structure helps it do the very good things it does, I suspect their success has as much to do with the culture of their organization as it does with the way in which care is financed.

Stepping back to the bigger picture, then, it seems like the idea is to create new mutual insurers that could compete with existing players in the market.  It might add some new competition to under-served markets for individual and small group coverage.

I’m sure we will be hearing much more on this new avenue for reform in the coming weeks.

Why Reform is Going So Badly, Continued

Thursday, August 13th, 2009

By Evan Falchuk

As I’ve blogged about before (here, here, here and here), a big reason reform is going so badly is this:  Reformers don’t understand how people react when you try to make changes to their health benefits.

Companies across America have been making changes to health benefits for years.

Reformers seem to have ignored the lessons of their experience.

(more…)

Probably Not the Best Analogy

Tuesday, August 11th, 2009

By Evan Falchuk

President Obama held a town hall meeting today, which seems to have gone well.

Except he decided to use an analogy to dispute the idea that a government-run health insurer would drive private insurers out of business:

“As long as they have a good product and the government plan has to sustain itself through premiums and other non-tax revenue, private insurers should be able to compete with the government plan,” Obama said.  “They do it all the time,” he said.  “UPS and Fedex are doing just fine. . . . it’s the Post Office that’s always having problems.”

This is probably not the best analogy.

The US Postal Service has a monopoly on first-class mail, and is staffed pretty much completely by government workers.  As good as these workers are, the idea of the Post Office evokes images of waiting on line, and the rising cost of stamps.

And as for the villainous health insurers, are they now UPS and Fedex?

It is all very hard to follow.  It’s no wonder even people paying close attention to this issue are left wondering what these plans are all about.

Ed Koch: Don’t Mess With My Employee Benefits

Tuesday, August 11th, 2009

By Evan Falchuk

I’ve been making the point that health reform’s troubles are due to a fundamental failure of reformers to understand that health care is all about employee benefits.

At Real Clear Politics, former New York City Mayor Ed Koch shows you what I mean.  He recently had bypass surgery:

I speak from personal experience. I have been told that the cost of my hospital care, including the services of 20 doctors and 72 nurses and medical technicians over a six-week period may ultimately cost a million dollars. My private insurance policy is paid for by my law firm, Bryan Cave LLP, and because I still work full-time, that insurance policy is my primary one, not Medicare, even though I am 84 years old. Will that continue to be the case under any law signed by President Obama or will I be denied the right to spend my own money and my law firm’s for such unlimited coverage?

Koch says he think the answer is probably “yes,” but he’s very unsure.  In fact, he points to quotes from Administration officials along these lines that he says are “alarming.”

So, is the problem with health care reform politics?  Of course there is politics, but I don’t think Ed Koch is motivated by that.

No, Koch’s article illustrates something else.

If someone as sophisticated as Ed Koch is left wondering about the answer to fundamental questions about reform, how can you expect others, paying much less attention, to feel otherwise?

What in the World is Steven Pearlstein Talking About, Ctd.

Sunday, August 9th, 2009

By Evan Falchuk

Steven Pearlstein wants to know:

Are you with him, or are you with the terrorists?

He’s serious.  And it’s part of the continuing, thoughtful debate on health care.

(more…)

Why Reform Is Going So Badly

Thursday, August 6th, 2009

By Evan Falchuk

Another day, another round of disastrous town hall meetings for congressional representatives.

Why is it going so badly?

As I noted yesterday, angry resistance to change in health benefits is totally predictable.

The RAND Corporation and Watson Wyatt did a survey of 42 large U.S. employers that implemented major changes to their benefits plans in recent years.  They found that employees were normally “wary,” “confused,” “apprehensive” and “risk averse” about changes.  Employees assume – rightly or wrongly – that when management talks about “controlling costs,” it is just a nice way of saying, “we want to spend less money on you.“  No one likes to hear that.

So what does work?

Clear, direct, honest communication.  Companies that spent 6 months or more talking about their plans were far more successful than those that didn’t.  What worked were real, specific examples of what change means for an employee and their family.  How much will my take home pay be affected?  How much more will I have to pay for care?  Can I still pick my own doctors?

There was no replacement for concrete, simple, real illustrations done over and over again.

It’s very much the opposite of what’s happening in health care reform.

Sure, we have been talking about it for months, but mostly about the need to cut costs.  People think – I’ve heard this story before at my job.  What it means is that my health care is about to get cut.  So they get anxious.

But unlike a company trying to implement a benefits change, representatives returning to their districts have no plan to explain.  Instead, they have multiple bills, and no idea of what may become law.  They can’t give real, practical examples of what reform may mean, and don’t seem to be trying.  It’s a very bad combination given how delicate the question of health care is.

And it also makes the statements by some of our representatives all the more bizarre.  There’s nothing at all helpful about trying to dismiss skeptical citizens as swastika-carrying agents of the insurance lobby.

So think about the angry people at town halls like employees at a company who are being told that their jobs are being eliminated, or their benefits are being cut.  And think when you watch our representatives talking about this how they are missing real, honest reaction, and making it worse.

Is Health Care the New Third Rail of American Politics?

Monday, August 3rd, 2009

By Evan Falchuk

Judging by the angry reactions Congressional and administration officials are running into as they return to their districts to talk about health care reform, maybe it is.

But does it have to be?

(more…)

I Thought We Were Trying to Save Money?

Friday, July 31st, 2009

By Evan Falchuk

I thought everyone knew the major goal of health care reform is to control spending.

Then why are Democratic leaders proposing changes that would outlaw some of the most successful cost-savings programs in the country?

(more…)

Don’t Mess with My Health Care

Thursday, July 30th, 2009

By Evan Falchuk

The news is full of stories about the President’s declining poll numbers.

Analysts struggle to explain the politics of what is wrong.  But anyone in the business of employee benefits shouldn’t be surprised at all.

You don’t mess with people’s health care.

Benefits professionals could tell you all about situations where companies have tried to make important — or even minor — changes to their employees’ health plans, only to run into strong resistance.  It’s one of the reasons they work so hard to communicate and engage with employees on this subject.  Smart companies don’t change health benefits without spending a lot of time explaining things to their employees and incorporating their views.  It’s hard work, and it takes time.  But it’s necessary if you want to make effective change.

A survey by the National Business Group on Health in a couple of years ago is still one of the best on this problem.  Helen Darling, President of the NBGH said at the time: “Overall, no aspect of a job is more important to workers of large companies than having good benefits, and our survey results clearly show that the benefit most important for most workers is the health plan.”

Here’s what she is talking about.  The NBGH survey of American workers found that:

  • 75% said they would forgo a pay raise if it meant they had to buy health insurance on their own
  • 60% would not trade a drop in health benefits for a better retirement plan
  • 83% said that if their company had to cut total compensation costs, they would rather have their pay or retirement plans cut than give up any of their benefits

And yet here is the President, proposing national insurance exchanges where it sounds like employees may be encouraged to buy their own coverage.  Saying that we need to control health care costs because the government won’t be able to afford retirement plans like Social Security and Medicare.  Telling us that the government needs to save money and so has to think of ways to cut spending on health care — and raise their taxes.

It’s the perfect combination of the worst buttons to push on health care.

Imagine a CEO who told his workers, good news, we need to save money for our retirees, so I’m going to cut your health benefits in ways that are very complicated and hard to explain.  Also, I’m going to cut your pay.  And, by the way, I don’t want to talk about this for very long, we need to do this right now.

He’d be awfully unpopular.  And that’s pretty much what we’re seeing now.

Of course there’s plenty of polling data that show that, in theory, most Americans support all kinds of changes to health care.  But when you are talking about their health care, well, it’s pretty simple.  Don’t mess with it.

Why is Health Insurance So Expensive?

Friday, July 24th, 2009

By Evan Falchuk

Gary Schwitzer links to a Business Week article that says health insurance is a very uncompetitive market.  Schwitzer notes this hasn’t gotten much attention, and wonders if it is a reason why health insurance premiums keep going up.

It is – and it isn’t.  As with most things in health care, there’s more to it than it seems.

(more…)

  • "Medicine is learned by the bedside and not in the class room. Let not your conception of manifestations of disease come from work heard in the lecture room or read from the book: see and then research, compare and control. But see first."
    - Sir William Osler, MD
    The Father of Modern Medicine
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